Onsite Training

The best way to get started with JUPIX is by using our onsite training service.

Onsite training provides staff with a personalised and highly effective training program that will ensure you get off to a flying start with JUPIX. Onsite training is conducted at your office at a date convenient to you and your team. If you prefer to get away from the phones we can conduct training at a suitable conference facility near your office.

“I have always found the team to be helpful and proactive. They understand our business and have shown themselves to be flexible when required.”

- Peter Moore, Bletsoes

During the onsite training you will also get a hardware audit to ensure your workstations are configured correctly to run JUPIX. We’ll also check your document templates, brochures and window cards and we’ll be on hand to talk you through the next steps of any data transfer service we have done to migrate you away from a previous software system. Meeting you and your team is a great way to fully understand your business and the type of people that work in your company. Our training team work closely with our support team and a handover process after the onsite session will ensure that you continue to get personalised, relevant support during the first few weeks of using JUPIX.

Basic Training

A full day which includes a hardware audit, workstation configuration and account setup.
All attendees are shown the basic functions of the software, including applicant management, property uploading, matching and the diary system.

Advanced Training

A full day conducted 7-10 days after the basic training which covers in detail the wide range of system features designed to dramatically enhance efficiency and improve service levels. All attendees are shown the viewing and market appraisal cycles, offers & sales progression, reports and best practice guidelines to ensure JUPIX provides the maximum benefit to everyone who uses it.

To find out more about our onsite training, contact Mark Bevan directly by email: mark@jupix.co.uk

A Day In The Life… of Mark Bevan, our Estate Agency trainer

I’m generally on the road quite early so that I am walking in to the customer’s office for 9am. After a meet and greet, I will prepare the training room and run a full hardware and software audit on every workstation I come across. Configuring Jupix to run on a workstation is straight forward enough as with it being web-based there is nothing to load; a simple book mark and a few configuration checks is all it needs. Once my preliminary tasks are out of the way, I’ll usher people in to the dedicated training room (normally the boardroom or similar sized space, away from the phones) begin the training syllabus.

A basic training session normally runs for about three hours, this gives the client everything to know on using the software. We tend to have a coffee break half way through the training session, which is a good chance for people to consolidate their learning, check with colleagues about specific parts of the system and ask me questions which perhaps they weren’t confident doing in front of everyone else.

When it’s possible, I’ll make the sessions interactive, giving each member of staff a chance to drive the system. This is a great way to reinforce the learning, help build confidence and give others the chance to provide guidance. When you see a group of people helping each other out, and consider it’s done within a couple of hours of seeing the system, I reflect on how enjoyable training our customers can be.

I’ll finish an installation session by providing my delegates with ways in which to get support and help. We have a local-number telephone number which connects them directly to our helpdesk. For less urgent issues, we centralise all email enquiries in to a dedicated ‘ticketing’ system which ensures no issue is left unattended. I can access this from wherever I am, which helps me monitor new installations easily as the week progresses.